Privacy Policy
1. Introduction
This Privacy Policy explains how GLIT collects, uses, shares, and protects personal information when you visit our website, request a quotation or demonstration, or use our software products and services. As a business-to-business (B2B) software service provider, the personal information we process is primarily business contact and transaction information.
This Policy is intended to comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and — where applicable — the Personal Information Protection Law of the People's Republic of China (PIPL).
2. Information We Collect
We collect information only where necessary for our business purposes, including:
- Contact Information: name, email address, telephone number, and company address — for quotations, demonstrations, and customer service.
- Transaction Information: order details and payment records — to perform our contract with you.
- Technical Data: IP address, device information, browser type, and operation logs collected when you use our trial or production platforms — for system security and service improvement.
3. How We Use Information
We use the information we collect to: process and deliver your orders; provide technical support and after-sales service; send necessary product update notices; and improve the quality of our software products and services. Under the GDPR, our legal bases for processing are (i) performance of a contract, (ii) our legitimate interests in operating and improving our business, and (iii) your consent where required.
4. Information Sharing
We do not sell your personal information to third parties. We may share information only in the following circumstances: with third-party service providers necessary to perform our contract (such as payment gateways and cloud hosting providers), who are bound by appropriate confidentiality and data protection obligations; where required by applicable laws or regulations; or with your explicit consent.
Where personal information is transferred outside the region in which it was collected (including to China), we implement appropriate safeguards, such as standard contractual clauses, as required by applicable law.
5. Data Security
We adopt reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, or loss. Please note, however, that no method of transmission over the Internet can be guaranteed to be absolutely secure.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes for which it was collected, and as required by applicable law. When information is no longer needed, we will delete or anonymize it.
7. Your Rights
Subject to applicable law, you have the right to: access, correct, or delete your personal information; withdraw any consent you have given; object to or restrict certain processing; request data portability; and lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us using the details in Section 9. We will respond within the timeframe required by applicable law (generally within 30 days for GDPR requests and 45 days for CCPA requests).
8. Cookies
Our website may use cookies and similar technologies to operate the site, remember your preferences, and analyze traffic. Where required by law, we will obtain your consent before placing non-essential cookies. You may control or disable cookies through your browser settings, although this may affect the functionality of the website. You can also manage preferences at any time via Cookie Settings.
9. Contact Us
For any questions or requests regarding privacy, please contact our data protection contact at:
Email: manager@e-glit.com
General contact: Contact page
